Refund & Cancellation Policy

You can cancel an order yourself, free of charge, for as long as the store has not yet started preparing it — the cancel button on your order page is available exactly until then.

Once a store has started packing your order, it is too far along to cancel with a single tap. At that point, cancelling is a conversation with the store rather than a button — reach out from the order’s own support page and the store will work it out with you. A store may reasonably decline to cancel an order it has already prepared or dispatched.

If you paid online and cancel before packing starts, your payment is refunded automatically — there is nothing further you need to do.

Occasionally a store accepts an order it later finds it cannot fully supply — an item that turned out to be out of stock, for instance. Where that happens:

• If the store rejects the order outright, any amount you paid online is refunded in full.
• If the store can supply most of what you ordered but not all of it, you are asked to approve the change before it goes ahead — nothing is substituted or dropped without your say-so — and the difference in price is refunded.

Once your order has been delivered or collected, a return can be raised from that order’s page. Every store publishes its own return policy on its storefront — check the store page for the specific window and conditions before you buy, since these can vary by store and by product. Where a store has not stated otherwise, the platform’s default is that most items can be returned within 7 days of delivery.

Some products are marked exchange-only (a replacement rather than a refund) or not eligible for return at all — this is shown on the product page before you order, not discovered afterwards.

1. You raise the return, with photos if something arrived damaged or wrong.
2. The store arranges collection (or asks you to bring it back, for a pickup order), and inspects what comes back.
3. If the inspection passes, your refund is issued. Goods that come back damaged in a way that was not part of your claim may reduce or void the refund — the store will tell you why if that happens.

• Paid online (card, UPI, wallet) — refunded to the original payment method through Cashfree, our payment processor. This typically lands back in your account within 5–7 business days, depending on your bank.
• Cash on delivery — since nothing was charged online, there is nothing for a payment gateway to reverse; the store settles this with you directly, either as a cash adjustment or, where you agree, store credit.

A coupon or platform offer applied to an order has no cash value of its own — if an order it was used on is cancelled or fully returned, you are refunded what you actually paid after the discount, not the discount amount separately, and the coupon itself is not reissued or extended.

A store may reasonably exclude certain goods from return — perishables, items that have been used or unsealed for hygiene reasons, and made-to-order or personalised items are typical examples. The specific exclusions for what you are buying are always stated on that product or store’s page before you order.

If a return or refund is not going the way this page describes, start with your order’s own support page, and if that does not resolve it, reach Contact support directly — every ticket is read by a person, not a queue.